Returns & Exchanges

At Ancestral Cosmetics, we honor the ancient tradition of quality and want you to be completely satisfied with your natural beauty rituals. If a product doesn't align with your skin's needs, we offer a 30-day return window for all eligible items.

Return Process

• 1.
  Initiate Your Request

  Contact our support team within 30 days of delivery with your order number and the reason for your return to receive an authorization code.

• 2.
  Prepare the Package

  Carefully pack the items in their original packaging to ensure the glass vials and botanical infusions remain protected during transit.

• 3.
  Ship It Back

  Affix the provided prepaid shipping label to your parcel and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our artisans inspect the returned goods, we will process your refund to the original payment method within 5-7 business days.